Abstract

The role of HR managers has evolved significantly over time, becoming more expansive and strategic as organizations recognize the critical importance of human resources. Globalization has effectively transformed the world into an interconnected “global village,” where cultures intermingle and economic activities span across borders. This interconnectedness means that businesses now source components from one country, assemble products in another, market them in a third, seek financial services from a fourth, and secure insurance from a fifth. Consequently, global enterprises employ individuals from various countries, necessitating the management of multicultural and diverse skill sets. Today, HR managers face a plethora of issues ranging from individual employee concerns to broader challenges associated with managing a global workforce and virtual teams. They are expected to swiftly address these issues and devise effective strategies. As companies expand their operations globally, establishing offices, service delivery centres, and manufacturing facilities, the movement of people across borders intensifies, presenting a significant challenge. Additionally, managing a diverse workforce requires HR managers to address cross-cultural differences, highlighting the importance of cross-cultural training. Researchers have identified several challenging scenarios that HR managers are likely to encounter in their roles.

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